Our Policies
Shipping Policy
Shipping Timeframe: Orders are typically processed and shipped within 1-3 business days of receipt. Please note that this timeframe may vary depending on the availability of the products and the volume of orders received.
Shipping Method: We ship our products via water transportation, which is a more eco-friendly and cost-effective option for us. This means that your order may take a few extra days to arrive, but you'll be helping us reduce our carbon footprint
Free Shipping: We offer free standard shipping on all orders over [insert amount]. This applies to all domestic and international orders.
Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your package on our website or through the carrier's website.
Estimated delivery time: All products are shipped within a (1 - 3 week ) timeframe if your order exceeds this timeframe please contact our support team
Return Policy: If you're not satisfied with your order or if it's damaged during shipping, please contact our customer service team to initiate a return or replacement. We'll work with you to resolve the issue as quickly and efficiently as possible.
Privacy Policy
Introduction: At ShopsAll , we value the trust you place in us when you provide us with your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our customer service team.
What Information Do We Collect: We collect information from you when you:
- Create an account on our website
- Place an order or make a purchase
- Contact our customer service team via email, phone, or chat
- Subscribe to our newsletter or promotional emails
- Participate in our surveys or contests
The information we collect may include:
- Name
- Email address
- Physical address
- Phone number
- Date of birth (for age verification purposes)
- Payment information (e.g., credit card numbers, expiration dates)
- Product preferences and browsing history
- Social media handles (if you connect with us through social media)
How We Use Your Information: We use your personal information for the following purposes:
- To process and fulfill your orders and deliver products to you
- To provide customer support and respond to your inquiries
- To send you marketing materials, promotional offers, and newsletters
- To improve our website and services based on your feedback and usage patterns
- To analyze sales trends and optimize our product offerings
- To comply with legal and regulatory requirements
How We Protect Your Information: We take the security and integrity of your personal information seriously. We use industry-standard encryption and secure servers to protect your data from unauthorized access, loss, or theft. We also implement strict access controls to ensure that only authorized personnel have access to your information.
Sharing Your Information: We may share your personal information with:
- Our trusted partners and vendors who help us operate our business
- Our affiliates and subsidiaries who assist with marketing and sales efforts
- Government agencies and law enforcement officials if required by law
Your Rights: You have the right to:
- Request access to your personal information
- Correct or update your personal information if it's inaccurate
- Request deletion of your personal information if you no longer want to receive our communications
- Opt-out of receiving marketing materials from us
Payment Policy
Payment Methods: At ShopsAll, we currently accept PayPal as our primary payment method. We're always looking for ways to improve our payment options and may consider adding new methods in the future. If you have a preferred payment method, please let us know and we'll do our best to accommodate your request.
Payment Processing: All payments are processed through our secure payment gateway, which is protected by industry-standard encryption and secure servers. We do not store any credit card information or other sensitive payment data on our servers.
Payment Terms: Payment is due at the time of purchase. We accept PayPal payments only, and you will be redirected to the PayPal website to complete your payment.
Future Payment Options: We're always looking for ways to improve our payment options and may consider adding new methods in the future. If you have a preferred payment method or suggestion, please let us know and we'll do our best to accommodate your request.
Order Cancellation Policy
Free Cancellation: We understand that sometimes changes need to be made. At ShopsAll, we offer a free cancellation policy for all orders. This means that you can cancel your order at any time, for any reason, and receive a full refund.
Cancellation Period: You have the ability to request a cancellation on your order immediately after placing it , to issue a cancellation please contact our support team
Refund Process: Once we receive your cancellation request, we will process a full refund within ( 1 to 24 hours ) of the cancellation. Refunds will be issued in the original form of payment
Return and Refund Policy
Purpose: At ShopsAll, we want to ensure that you're completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a return and refund policy to help you get the best possible experience.
Return Policy: You can return your order within [insert time frame, e.g. 15 days] of the delivery date. To initiate a return, please contact our customer service team at shopsall0001@gmail.com or +201025785730. We'll provide you with a return merchandise authorization (RMA) number and instructions on how to proceed.
Refund Policy: If you're returning your order, we'll issue a full refund for the item(s) in question. Please note that the refund will be issued in the original form of payment.
Return Conditions: To qualify for a full refund, the returned item(s) must be:
- In perfect condition, with all original packaging and accessories included
- Unused and unopened
- Returned within the designated time frame (15 days)
Exceptions: The following items are not eligible for return and refund:
- Items that are worn, damaged, or show signs of use
- Items that are missing original packaging or accessories
- Items that are returned outside of the designated time frame